Client Relations Representative

Job Description: Farmers Insurance Exchange is seeking a Client Relations Representative to join our team in Hamilton, Waikato, NZ. This is a part-time position with an entry-level seniority level, requiring at least 1 year of experience in a similar role. We are looking for individuals who are resilient, driven, possess emotional intelligence, and demonstrate leadership qualities. Responsibilities:- Act as the primary point of contact for clients, responding to inquiries and resolving issues in a timely and professional manner- Maintain strong relationships with clients to ensure satisfaction and loyalty- Collect and analyze feedback from clients to identify areas for improvement and provide recommendations to management- Collaborate with internal teams to ensure excellent service delivery to clients- Stay updated on industry trends and best practices to enhance client relationships- Assist in developing and implementing client retention strategies- Handle client complaints and escalations with tact and diplomacy- Maintain accurate records of client interactions and transactions Requirements:- High school diploma or equivalent- 1+ years of experience in a client-facing role- Strong communication and interpersonal skills- Ability to work independently and as part of a team- Proficiency in Microsoft Office suite- Resilient and able to thrive in a fast-paced environment- Demonstrated emotional intelligence and leadership skills Benefits:- Free accommodation- Relocation allowance- Retirement plan Working Environment:At Farmers Insurance Exchange, we promote equality and fairness for all employees. We strive to create a supportive and inclusive work environment where everyone has the opportunity to succeed. Deadline to Apply: May 2, 2024 Equal Opportunity Statement:Farmers Insurance Exchange is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status. We are committed to hiring and promoting a diverse workforce that reflects the communities we serve.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.