Client Relations Assistant - Work From Home

Job Description:

Aflac is looking for a Client Relations Assistant to join our team on a full-time basis with the flexibility to work remotely from home in Hamilton, Waikato, NZ. As an Associate Level position, we require at least 2 years of experience in a similar role.

Responsibilities:1. Serve as the primary point of contact for clients, ensuring exceptional customer service and satisfaction at all times.2. Assist in managing client accounts, including processing inquiries, resolving issues, and providing appropriate solutions.3. Work closely with the sales team to support client onboarding and retention efforts.4. Collaborate with internal teams to relay client feedback and identify areas for improvement.5. Maintain accurate client records and documentation in our CRM system.6. Conduct regular client review meetings to assess needs and opportunities for upselling or cross-selling.7. Assist in developing client communication materials, such as newsletters, announcements, and updates.8. Stay up-to-date on industry trends and best practices to enhance client relations strategies.

Requirements:1. Adaptable and reliable with a strong work ethic.2. Excellent attention to detail and strong strategic planning skills.3. Proficient in Microsoft Office Suite and CRM software.4. Exceptional written and verbal communication skills.5. Ability to work independently and as part of a team.6. Bachelor's degree in Business Administration or a related field is preferred.

Benefits:1. Profit sharing opportunities.2. Company transportation provided.3. Paid Time Off (PTO) for a healthy work-life balance.

Working Environment:At Aflac, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where all employees can thrive and grow.

Deadline to Apply: May 22, 2024

Equal Opportunity Statement:Aflac is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or religion.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.