Jobs - Job Details - Claims Specialist Careers at Suncorp Take the next step. Be part of something bigger at Suncorp. Claims Specialist Job No: 670026 Adelaide Permanent Full Time Insurance Pay Band 2 Suncorp Group is all about being there for our customers in the Moments that Matter. We provide support and understanding for customers in some of their most challenging times, while finding outcomes to get them Back on the Road. This takes a special kind of person, someone who can pick up the ins and outs of insurance processes and deliver it to customers in a way that feels refreshingly simple. If you are naturally empathetic and find joy and pride in making a genuine difference, this role is for you! This is a permanent, full-time role based in Adelaide.What you'll do Be the primary point of contact for customers who have experienced loss or damage to their caravan, motorhome, or boatEnsure our customers are proactively kept informed with accurate and clear information of claim progression and manage expectationsEffectively manage customer expectations in line with out 'Best Claims Practice' philosophyDevelop a clear understanding through effective listening of each customers claim and circumstanceAction claims in accordance with customer service expectations and service level agreementsEffective decision making and problem solving to ensure the best outcome for the customer and the companyMaintain up to date records regarding all activity on the claimCustomer and Stakeholder complaint resolutionEnsure each claim interaction progresses the claim as far as possible towards completionMinimising the need for further rework or repeat contact from customersEnsure claims are managed in line with the General Insurance Code of Practice guidelines as well as internal processes What you'll bring High level of customer service experiencePrior claims experience highly desirableExcellent communication skills both written and verbalActive listening skillsHigh level of attention to detail and ability to prioritiseDemonstrated decision making ability and critical thinkingComputer literacy and experience navigating multiple systems What we can offer youSuncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include: $73,300 including super Hybrid working - Working both in office and homeEmployee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people. It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Our Culture At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.Chase the sun, apply online today!At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned. Advertised: 01 Mar 2024 AUS Eastern Daylight Time Applications close: 15 Mar 2024 AUS Eastern Daylight Time Don't see a job for you? Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available. Adelaide 15 Mar 2024 Suncorp Group are looking for Claims Specialists to deliver exceptional customer service in a permanent, full-time role in our Caravan, Motorhome and Boat Claims Team. Adelaide 15 Mar 2024 Suncorp Group are looking for Claims Specialists to deliver exceptional customer service in a permanent, full-time role in our Caravan, Motorhome and Boat Claims Team.
