Join the largest insurance group in Aotearoa|New Zealand and Australia.
We have multiple full-time opportunities for Claims Consultants to join our Claims teams across New Zealand. You'll be a great first point of contact for customers calling to enquire about their claims and you'll utilise your customer service and relationship building skills to ensure customer satisfaction is a priority. You'll thrive in a high energy, customer focused environment and enjoy working in a team.
You'll help our customers recover by delivering on the customer promise at claim time, this includes responding to high volumes of calls from our customers and suppliers. You'll also manage a portfolio of claims in a professional and proactive manner, liaise with customers, and internal and external parties to coordinate claim resolutions.
This role works across 6-days and availability is required to work on a rotating roster between 8am to 6.30pm Monday to Friday and 9am – 6pm on Saturdays or Public Holidays. Every 2 weeks you will work one Saturday shift and receive an RDO (rostered day off) between Monday to Friday.
The start date is 14 May 2024, commencing with 6 weeks of training from home. After training you will be expected to attend your local office at least once a week with the team. Office locations are: Auckland, Wellington, Palmerston North, Hamilton, Canterbury, Dunedin and Tauranga.
Please note:
To work from home, you'll need a high speed internet connection and a private home office set up. Hybrid work arrangements apply after the initial 6-week training period. Good technical abilities Demonstrated ability to show resilience and empathy towards customers Strong interpersonal skills The ability to work within a fast-paced high-volume environment IAG is the largest general insurance group in Aotearoa New Zealand and Australia. We're also a tech and research facility, a hub forclimate change experts and a centre of resiliencedesign. We chat over coffee with customers,advocate for them in the corridors of Parliament andback them up in the community when life's momentshit hardest.
You'll know our brands – AMI, NZI, State Insurance, NRMA Insurance, CGU, WFI and ROLLiN' to name a few. Together theyturn our IAG purpose of making your world saferinto action by helping, supporting ambitions andmaking insurance accessible.
We acknowledge Tangata Whenua in Aotearoa and are committed to growing Maori prosperity and well-being in Aotearoa through He Rautaki Maori (IAG's Maori Strategy).
We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.
We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're committed to being a safe and supportive workplace for all our employees.We're proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we're ready for you.
All this shows up in what we offer:
Competitive remuneration and recognition Up to 50% off personal insurance, including home and motor insurance Grow your skills and career development with theIAG Academy program Click Apply! From here, you'll be taken to the IAG virtual assistant, Ready, who'll walk you through the application process, a quick assessment and possibly a video question. This usually takes 20-30 minutes to complete. If you qualify for the job, Ready will also book you in for an interview!
Remember to keep an eye on your emails and text messages once you've applied.
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