Chat Support Officer - Work From Home

Reliance Steel & Aluminum is seeking a dedicated and confident Chat Support Officer to work remotely from Nelson, NZ. The successful candidate will join our dynamic team at the Associate Level and must have a minimum of 3 years of experience in a similar role. As a Chat Support Officer, you will be responsible for providing exceptional customer service through chat interactions, resolving customer queries and issues in a timely and professional manner. You will also need to adapt quickly to changes in customer needs and preferences, and make informed decisions to ensure customer satisfaction. Key Responsibilities:- Respond promptly to customer inquiries via chat- Resolve customer complaints and issues effectively- Provide product information and assist with purchasing decisions- Identify opportunities for improvement in customer service processes- Work collaboratively with other team members to ensure customer satisfaction Requirements:- 3+ years of experience in a customer service or support role- Excellent communication skills, both written and verbal- Strong decision-making skills and ability to adapt quickly to changing situations- Ability to work effectively in a remote environment- Proficient in using chat support software and other customer service tools Personality Traits:- Confident- Dedicated Soft Skills:- Adaptability- Decision-making Benefits:- Life insurance- Relocation allowance- Training & professional development opportunities Working Environment:At Reliance Steel & Aluminum, we strive to achieve success in a high-energy workplace focused on delivering impactful results. Deadline to Apply: ******** Equal Opportunity Statement:Reliance Steel & Aluminum is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.