Chat Support Manager - Remote Work

Job Description:

Fidelity National Financial is seeking a reliable and dedicated Chat Support Manager to join our team in Tauranga, Bay Of Plenty, NZ on a part-time, remote basis. As a Mid-to-Senior Level professional with at least 7 years of experience in chat support management, you will play a key role in delivering exceptional customer service and driving the success of our chat support team.

Responsibilities:- Manage a team of chat support agents, ensuring they are meeting performance targets and providing excellent customer service- Develop and implement strategies to improve chat support efficiency and effectiveness- Monitor chat support interactions to identify trends and areas for improvement- Collaborate with other departments to address customer issues and deliver solutions- Train and mentor chat support agents to enhance their skills and performance- Analyze chat support metrics and report on key performance indicators- Stay up-to-date on industry trends and best practices in chat support management- Handle escalated customer inquiries and resolve issues in a timely and professional manner

Requirements:- 7+ years of experience in chat support management- Excellent decision-making and strategic planning skills- Strong leadership and communication abilities- Ability to work independently and manage a remote team effectively- Proficiency in chat support software and tools- Bachelor's degree in a relevant field preferred

Personality traits: reliable, dedicatedSoft skills: decision-making, strategic planning

Benefits:- Relocation allowance for eligible candidates- Free food during working hours- Paid Time Off (PTO) for work-life balance

Working environment: Our team is dedicated to understanding and exceeding customer expectations, providing a supportive and collaborative atmosphere where employees can thrive.

Deadline to apply: ********

Equal Opportunity Statement:Fidelity National Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by applicable laws. We are committed to creating a diverse and inclusive work environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.