Chat Support Manager

Job Description: We are seeking a highly motivated and driven Chat Support Manager to join our team at Fisher & Paykel Healthcare in Nelson, NZ. As a Mid-to-Senior Level position, the Chat Support Manager will be responsible for managing a team of chat support agents and ensuring the delivery of exceptional customer service to our clients. Responsibilities:- Manage a team of chat support agents, including hiring, training, and performance evaluations- Develop and implement strategies to improve chat support efficiency and customer satisfaction- Monitor chat support performance metrics and analyze data to identify areas for improvement- Collaborate with other departments to ensure a seamless customer experience across all channels- Provide leadership and guidance to the chat support team, fostering a positive and productive work environment- Stay up-to-date on industry trends and best practices in chat support management Requirements:- Bachelor's degree in a related field- Minimum of 6 years of experience in customer service or chat support- Strong analytical and problem-solving skills- Excellent communication and leadership abilities- Comfortable working in a fast-paced environment- Experience with chat support software and CRM systems preferred Personality Traits: Driven, motivatedSoft Skills: Analysis, leadership Benefits:- Disability insurance- Company transportation- Life insurance Working Environment:As a Chat Support Manager at Fisher & Paykel Healthcare, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. Our team is dedicated to providing exceptional customer service and continually striving for excellence. Deadline to apply: ******** Equal Opportunity Statement:Fisher & Paykel Healthcare is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.