Chat Support Assistant - Work From Home

Job Description: Energy Transfer Equity is seeking a Chat Support Assistant to join our team on a part-time basis working from home. As an entry-level position, no prior experience is required, but a minimum of 1 year of relevant experience is preferred. The ideal candidate will be resilient and adaptable, with strong persuasion and planning skills. Responsibilities:- Provide chat support to customers, resolving their inquiries or issues in a timely and professional manner- Assist customers with technical issues related to our products or services- Document all customer interactions accurately in our CRM system- Collaborate with other team members to ensure excellent customer service across all channels- Stay up-to-date on product knowledge and industry trends to better assist customers- Meet or exceed performance metrics and goals set by the company Requirements:- High school diploma or equivalent- Excellent written communication skills- Ability to work independently and manage time effectively- Strong problem-solving skills- Basic computer skills and familiarity with CRM systems- Ability to work flexible hours as needed Benefits:- Joining Bonus- Retirement plan- Paid sick leave Working Environment:At Energy Transfer Equity, we thrive in an energetic and rapidly evolving work setting. Our team is dedicated to providing exceptional customer service and support in a collaborative and dynamic environment. Deadline to apply: April 26, 2024 Equal Opportunity Statement:Energy Transfer Equity is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.