Casual Customer Service Banker - Hawkes Bay Ko matou tenei | This is UsOur role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding turanga (role) with plenty of opportunity to ako (learn). If you can imagine a better future, let's find a way!As a Casual, you'll the first point of contact for our customers, the face of BNZ on the branch floor. Your ability to engage and listen to customers will be critical to your success in this role. Here's what the Senior Partner Personal Banking (who you'd report to) had to say about working as a Casual for BNZ:What are 5 day to day tasks the person in this role will complete?Engage with customers in a warm friendly manner with a big smileProcessing customer transactional banking needsUpdating customers personal details and identificationAssist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goalsHelp educate our customers on our online platforms, tools and digital solutionsWe are ideally looking for Casuals that can work across our Napier, Hastings and Havelock North branches. Please note that this is a Casual position and there are no guaranteed minimum hours of work and regular pattern of work.What is the most exciting thing about this opportunity?If you're interested in a career in Banking, this could be your place to start! No two days are the same for our Casuals and you'll have the opportunity to learn and grow your skills in Banking.What attributes will this person have in order to be successful?What's most important in this role is a genuine desire to help customers, providing them with the very best service. Banking experience is not required, we can teach you the banking side of the role, but you will have previously customer service experience and ideally within a fast-paced environment. You'll deal with a variety of enquires from a wide range of customers, so you'll need to bring a can-do attitude, resilience and logical approach to problem solving.You'll enjoy helping tangata (people), delivering an amazing experience to customersA keen eye for detail that ensures transactions are completed efficiently and accuratelyResilience, self-motivation and lots of energyAbility to multi-task, highly adaptable to change and proactiveYou'll really get to know the locals, so the ability to build lasting relationships with both team members and customers is essentialWhat is the tima (team) culture and environment like?Our tima is energised, inclusive and collaborative. We work really well together, tautoko (support) each other, and keep each other motivated - plus we love to have fun. You'll work with so many awesome tangata (people), and what connects us is our passion for delivering exceptional customer service.Nau Mai ki te Peke o Aotearoa | Come to the Bank of New ZealandIf you are keen to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then please review the Job Description and show your interest by submitting your application - we can't wait to read it.Applications for this vacancy close 7th May 2024.Job details Reference # 146651Posted on 30 Apr 2024Location(s) Hastings, Havelock North, NapierExpertise Retail/Branch Banking, Retail, Stores/BranchesJob level(s) Entry, Graduate, Experienced/ProfessionalIf this is your first time applying for a job at BNZ, it involves a simple two-step process.Registration. Create a user account, and upload your CV and desired employmentcriteria. You can login anytime to update your details, and track your job application status.Application. Complete a quick job related questionnaire. If you apply forfuture roles, you'll only need to complete the second step.Applications will be reviewed regularly across the advertising period, but we do reserve the right toclose applications early.After you've applied Depending on which role you have applied for our recruitment process may vary slightly, but in mostcases, will involve the following steps:You'll receive an email acknowledging your application.Our recruitment team will review your application and get back to you within 1-2 weeks of thejob closing.If shortlisted, you may be asked to complete some testing relevant to the position you haveapplied for, and/ or be invited to complete a phone or video based interview.If you'reinvited to complete a digital interview as the next stage of your application we'd love you toembrace it. Digital interviews allow more people the opportunity to demonstrate their abilitiesto the hiring manager in a new and innovative way giving you a better chance of securing yourdream role. Relax, be yourself and don't worry, we all feel a bit awkward in front of thecamera.If successful, you'll move through to the interview stage which may include a two-stageindividual interview, or a group based assessment centre.Please note, some roles may also require you to complete psychometric, verbal, numeric, and abstractreasoning tests during the recruitment process.#J-18808-Ljbffr
