Case Manager, Ambulatory Operations – Alexandra Hospital (Permanent)

Job Description: Our Client is the first Integrated General Hospital in Singapore providing holistic and seamless care from acute, sub-acute to rehabilitative settings. Case Management Officer (Renal) Responsibilities: Administer the renal programme for patients with chronic kidney disease (CKD Stage 1 to 5). Achieve a high standard of customer service, support, and coordinate administrative and clinical care for renal patients. Initiate, administer and implement programs in line with hospital practices, policies, and protocols. Work closely with clinicians, nurses, Medical Social Workers (MSWs), and internal and external service providers. Provide renal counseling and case management for early and advanced CKD patients. Coordinate CKD and pre-dialysis education workshops and relevant training sessions. Coordinate outpatient vascular access creation appointments, peritoneal dialysis (PD) catheter insertion/removal and training. Monitor and track patient's clinical status to ensure smooth transition during conversion from haemodialysis (HD) to PD and vice-versa. Facilitate subsidy application for patients who need financial assistance. Assist in patients' referrals and coordinate administrative matters for renal transplantation. Obtain necessary clinical and administrative information and monitor outcomes/key performance indicators for audit and continuous quality improvement. Initiate Advance Care Planning (ACP) discussions for pre-dialysis patients in both inpatient and outpatient settings. Review and ensure documentation, establishment, and updates of policies and procedures pertaining to the program. Perform any other operational, administrative, and ancillary duties as assigned. Skill Requirements: Bachelor Degree in Nursing, Biomedical Science, or related field. At least 2 years of relevant experience in case management. Able to resolve problems in all aspects of program implementation. If you are keen to know more about this role, please email Mary at (Link removed) and send your resume in MS Word format. Note that only shortlisted candidates will be contacted. Mary Marquez (EA Regn No: R1326974) RMA Consultants Pte Ltd (EA Licence No: 93C4403) Recommended Skills: Administration, Auditing, Case Management, Clinical Works, Continuous Quality Improvement (CQI), Customer Service #J-18808-Ljbffr