Call Center Representative

Job Description: Jacobs Engineering Group is seeking a part-time Call Center Representative to join our team in Dunedin, Otago, NZ. This entry-level position is perfect for individuals who are adaptable and resilient, with strong presentation and negotiation skills. Responsibilities:- Answer incoming calls from customers and assist with inquiries or issues- Make outbound calls to follow up on customer requests or surveys- Provide information about products or services and assist with placing orders- Resolve customer complaints in a professional and timely manner- Maintain accurate records of customer interactions and transactions- Collaborate with team members to improve overall customer satisfaction- Follow company policies and procedures for customer service Requirements:- No prior experience required, training will be provided- Excellent communication skills, both verbal and written- Ability to multitask and work in a fast-paced environment- Strong problem-solving skills and attention to detail- Must be adaptable and resilient in handling difficult situations- Presentation and negotiation skills are a plus Benefits:- Free food provided during shifts- Joining bonus for new employees- Opportunity for training and professional development Working Environment:At Jacobs Engineering Group, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative work environment where all team members can thrive and grow. Deadline to Apply:Interested candidates have until May 18, 2024, to submit their applications. Equal Opportunity Statement:Jacobs Engineering Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.