Call Center Assistant - Work From Home

Job Description: Shuttlerock is seeking a Call Center Assistant to join our team in Dunedin, Otago, NZ. This is a full-time, work from home position at the Associate Level, requiring a minimum of 2 years of experience in a similar role. As a Call Center Assistant, you will be responsible for providing exceptional customer service over the phone to our clients and customers. Responsibilities:1. Answer incoming calls and respond to customer inquiries in a professional and efficient manner.2. Make outbound calls to follow up on customer requests or resolve any issues.3. Handle customer complaints and provide appropriate solutions within a timely manner.4. Document all interactions with customers accurately in the system.5. Provide product or service information to customers as needed.6. Collaborate with other team members to ensure a seamless customer experience.7. Meet or exceed call center metrics, including call volume and customer satisfaction ratings.8. Stay up-to-date on product knowledge and industry trends to better assist customers. Requirements:1. Proven experience as a Call Center Assistant or similar customer service role.2. Excellent communication skills and a pleasant phone manner.3. Ability to work independently and adapt to different situations.4. Strong strategic planning skills and the ability to persuade customers effectively.5. Proficient in MS Office and CRM software.6. High school diploma or equivalent. Benefits:1. Travel and spending expenses covered.2. Life insurance coverage.3. Parental leave for eligible employees. Working Environment:Join a dynamic team at Shuttlerock who leads the industry with cutting-edge ideas and solutions. Work from the comfort of your own home while collaborating with passionate professionals dedicated to customer satisfaction. Deadline to Apply:All applications must be submitted by March 18, 2024. Equal Opportunity Statement:Shuttlerock is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status. We celebrate diversity and are committed to creating an inclusive environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.