Job Description: Fuel50 is seeking a dedicated and reliable Call Center Assistant to join our team in Nelson, NZ. As an Entry Level position, the Call Center Assistant will be responsible for providing exceptional customer service through phone calls and emails, handling inquiries and resolving issues in a timely and professional manner. Responsibilities:1. Answer incoming calls and respond to customer inquiries with a high level of professionalism.2. Provide accurate information about products, services, promotions, and company policies.3. Assist customers with placing orders, processing returns, and managing account information.4. Follow up with customers to ensure satisfaction and resolve any outstanding issues.5. Collaborate with other team members to improve overall customer experience.6. Maintain a high standard of quality and efficiency in all interactions.7. Utilize strategic planning and time management skills to prioritize tasks and meet deadlines.8. Continuously strive to enhance product knowledge and improve communication skills. Requirements:1. Minimum of 1 year of experience in a customer service or call center role.2. Excellent communication skills and a friendly demeanor.3. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.4. Strong attention to detail and problem-solving skills.5. Proficiency in Microsoft Office and customer relationship management software.6. Must be dedicated and reliable with a strong work ethic.7. Demonstrated strategic planning and time management skills. Benefits:1. Training & professional development opportunities to enhance skills and advance career growth.2. Relocation allowance for candidates moving to Nelson, NZ for the position.3. Employee discounts on products and services offered by Fuel50. Working Environment:At Fuel50, employees flourish in a culture that embraces change and responds resiliently to challenges. We foster a supportive and inclusive environment where team members are encouraged to innovate and grow professionally. Deadline to Apply:March 26, 2024 Equal Opportunity Statement:Fuel50 is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We value diversity and welcome all qualified applicants to apply for our positions.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
