Business Relationship/ Customer Accounts Manager (Data Center Management)

Business Relationship/ Customer Accounts Manager (Data Center Management)Business Relationship/ Customer Accounts Manager (Data Center Management)Serve as the single-point of contact for all customer account management matters.Build and maintain strong, long-lasting client relationships. Negotiate contracts and close agreements to maximize profits.Ensure the timely and successful delivery of our solutions according to customer needs and objectives.Perform monthly/quarterly business progress updates to internal and external stakeholders.Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).Identify and maintain customer reference ability within the assigned account list.Prepare reports on account status, including Accounts Receivable and Contract expiry dates.Assist with challenging client requests or issue escalations as needed.Schedule one-on-one session with BRM staff per week to help/guide them in achieving their performance plan goals.Provide weekly and monthly reports to the Management regarding Sales Revenue Performance, Contracts Renewals and A/R Aging.QualificationDegree holder with minimum 6 years of working experience in customer accounts servicing and at least 2 years experience in leading a team. Applicants without academic qualifications but with more years of experience are welcome to apply.Excellent interpersonal and communication skills.A good team player and leader. Maintain a positive attitude focused on customer satisfaction.Working location: 1-Net (East) at Chai CheeCompany information Registration No. 199201312E Report this job advert Don't provide your bank or credit card details when applying for jobs. Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr