When you are not working on an implementation project, you might be supporting BAU activities, working on value-add projects, or producing high-quality process and training documentation. Roles and Responsibilities Discussing business and organisational shortcomings with clients Analysing and evaluating current systems and structures Discussing current systems with staff and observing systems in different levels of organisation Directing clients towards more efficient organisation and developing solutions to organisational problems Undertaking and reviewing work studies by analysing existing and proposed methods and procedures such as administrative and clerical procedures on payroll, WFM and reporting. Recording and analysing organisations' workflow charts, records, reports and manuals Preparing and recommending proposals to revise methods and procedures. Assisting in implementing approved recommendations, issuing revised instructions and procedure manuals, and drafting other documentation Delivering high-quality consultancy services to support our clients Forming close relationships with various client stakeholders and truly understanding their business Requirements gathering and documentation Interpreting legislation, policy and contracts and applying this to software systems Clearly communicate requirements to software vendors / consultants Unit, scenario, and parallel run testing Understand the wider software ecosystem and how payroll and WFM fits into this Support the customer in performing data extraction and cleansing in preparation for data migrations Help troubleshoot and resolve customer environment problems with assistance from a Senior Consultant or software vendor support team Conduct key end user application training, customer design workshops, analyse requirements and processes, map and document a solution design Manage customer expectations and be able to communicate status of issues and impacts with relevant stakeholders Requirements: You will be passionate about finding and providing solutions and driven to find answers You will have the experience and ability to work autonomously, while also being part of a team High quality verbal and written communication with the ability to interact with stakeholders at any level Goal and outcome driven, self-motivated Able to manage own time and ability to prioritise You like to be constantly learning Experience in the Payroll / Workforce Management / Award Interpretation preferred Tertiary qualified, preferably in a business, finance or IT related discipline or equivalent experience with 2-5 years' experience in a similar role Technically savvy, quick to learn new systems Intermediate to advanced user of the MS Office suite, particularly Word and Excel Location: Auckland Region Job Type: Permanent Full-time
