Employer heading Business Administration Apprentice Apprenticeships: Apprenticeship We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.We won't rest until everyone in our region has the mental health care they need, to lead their best possible life. Job overview Would you like to be paid while you develop your administration skills and gain a Level 3 Business Administration qualification in a healthcare setting? If so, this might be the opportunity for you.We are looking to appoint an enthusiastic Business Administration Apprentice who has a proactive attitude and an eagerness to respond positively to challenges. You will join our Directorate of Therapies Admin Team based at Flatts Lane Centre in Middlesbrough, where you will be offered a nurturing, supportive and friendly environment to develop your skills and achieve the Business Administration qualification. Main duties of the job Diary managementTelephone callsOrganising meetings and eventsNote takingCompiling statistics/ data inputTyping reportsOrdering stationery and equipmentPhotocopying, filing, scanning etc.Managing emails Working for our organisation Tees, Esk and Wear Valley's NHS Trust provides local mental health, learning disabilities and eating disorders services in County Durham, the Tees Valley, York and North Yorkshire. We are committed to being recognised as a centre for excellence, providing high quality services which exceed people's expectations. There couldn't be a more exciting time to join us as we embark on 'Our Journey to Change'. We want to become a 'Great Place to Work' where all staff can feel proud of their personal contribution. We want to recruit, develop and retain a skilled and motivated workforce. We welcome applications from individuals wishing to become an apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification.Commitment to completing the qualification during the apprenticeship is required. This apprenticeship standard is at Level 3 and will typically take between 15 to 18 months to complete.The post is fixed term for the duration of the apprenticeship, with a possibility of a permanent role upon completion, though this is not guaranteed.The post is full time - hours per week.All applicants must be: Resident in the UK/EEA for the last three years.Must not have a similar business administrative qualification (including apprenticeship at Level 3 or above) and must not be in any form of formal government-funded education. Detailed job description and main responsibilities Below is a brief outline of a range of tasks you could be expected to carry out: Diary managementTelephone callsOrganising meetings and eventsNote takingCompiling statistics/data inputTyping reportsOrdering stationery and equipmentPhotocopying, filing, scanning, etc.Manage email inbox The successful candidate will be an important part of a busy administration Team so they must enjoy working with people and have great communication skills. They will need to have a flexible approach to work and be able to demonstrate good team working. Person specification Qualifications Essential criteria ITQ Level 2 or equivalent or willingness to work towards within an agreed timescaleKey skills in literacy and numeracy Level 2or O Level / GCSE in Maths and English grade C or above or willingness to work towards within an agreed timescale Desirable criteria Diploma/NVQ Level 2 in Business Administration or Customer Service Experience Essential criteria Some secretarial/administrative experience Desirable criteria Secretarial/administrative experience in a clinical environment. Knowledge Essential criteria Some knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.Some knowledge of Microsoft Office applications (Word, Excel and Outlook). Skills Essential criteria Very Good communication skillsAbility to listen activelyAbility to form good working relationshipsAbility to show emphatyAbility to assess risk to self and/ or others at the basic level and respond adequately and promptly to potential risk
