Established in 1998, we have over 25 years' experience in the New Zealand rental car industry. We operate at 24 locations nationwide. Ezi Car Rental is now a Toyota Financial Services Group Entity company.The Ezi CommitmentEzi Vision: We endeavor to offer the very best car rental proposition. It is simple really, as our aim is to be the very best car rental company in New Zealand. We hope to always deliver: the very best cars; undeniable value and service that we are truly proud of.Ezi Values: Welcoming, Genuine, Dynamic, Uncomplicated, Efficient. At Ezi we live our values to help create a more enjoyable journey for our customers, wherever it may take them.To find out more about us, visit www.ezicarrental.co.nz.About the roleAn opportunity has arisen at our Invercargill branch, where we are now seeking a talented people focused and commercially affluent leader to run the day-to-day operations in the key role of Branch Manager. This role is a leadership role within Operational network of NZ Leisure Limited.The position is responsible for:Leading, coaching and managing the team of 3 staff membersDeliver an outstanding customer experience and ensure that our NPS results are maintained at the high standard we are used to! Our customer is at the heart of everything we do.Be hands on right from processing customer transactions, making reservations to completing all fleet requirements within the branch.Ensure we have a quality driven, efficient service at our operations.Focusing on our fleet being managed in a proactive way and that systems are utilised appropriately to keep track of fleet movements and availability.Work with peer Branch Managers and the Network Manager to instill an excellent standard of Ezi Car Leadership and people management.Monitor and manage operating costs and sales targets and continuously drive branch performance and increase revenue.Create a strong learning and development culture through ongoing and continuous coaching, mentoring and support for branch staffDesign and improve our systems and processes to best support the staff and branch operations.Responsible for managing Health & Safety within the Invercargill staff as per Company H & S policies and procedures.Manage all people functions for the branch.About youTo apply for the role, ideally you should have experience in a leadership role, either in the car rental industry or perhaps a similarly relatable industry with a sales and customer experience focus. The key skills we are looking for are:Commercially driven mindset, with a 'can do' attitude towards meeting branch targetsConfident people leader who leads by example, with a genuine style and the ability to engage team membersExceptional customer service skills and the ability to coach your team to excel in their customer service standardsThe ability to work at pace, managing a fleet team behind the scenes to turn our fleet around in time, yet always considering the front facing customer experienceAbility to understand reports by utilising sales/reservation systems to make informed decisions around operating processes and sales strategiesFull and clean Driver's licenceWhat is on offer?Competitive market pay rateCompany car and fuel cardCompany Incentive programUniformsStaff DiscountsEmployee Assistance ProgramFree parking onsiteSupportive company cultureWe care and have a real focus on our people and believe that it's OUR PEOPLE that will drive us to the next level of success.YOU MUST HAVE THE LEGAL RIGHT TO WORK IN NEW ZEALAND.Please Note: Only short-listed candidates will be contacted.Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a branch manager?What's your expected annual base salary?How much notice are you required to give your current employer?Do you have a current New Zealand driver's licence?Report this job advert Don't provide your bank or credit card details when applying for jobs.#J-18808-Ljbffr
