Bilingual Customer Experience Associate - Future Opportunities (Fr/En) page is loaded Bilingual Customer Experience Associate - Future Opportunities (Fr/En) Apply remote type On Site locations Bathurst, New Brunswick time type Part time posted on Posted 2 Days Ago job requisition id R_1340515 Work Location:
Bathurst, New Brunswick, CanadaHours:
15Line of Business:
Personal & Commercial Banking Pay Details: We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
Job Description: KEY ACCOUNTABILITIES CUSTOMER Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and adviceComplete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient mannerAssist with responding and resolving customer concerns, escalating when necessaryIdentify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customersSHAREHOLDER Support the achievement of business objectives by supporting advice goalsPromote products, advice, services and banking capabilitiesUnderstand and apply operating policies and proceduresContribute to business objectives for Operational ExcellenceSupport the timely and accurate completion of business processes and proceduresEscalate non-standard or high-risk transactions / activities as necessarySupport and participate in process improvement opportunitiesEnsure necessary due diligence to support the accuracy of all customer transactions / activitiesBe knowledgeable of and comply with Bank Code of ConductEMPLOYEE / TEAM Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environmentSupport the team by continuously developing knowledge in own areaParticipate in personal performance management and development activities, including cross training within own teamKeep others informed and up-to-date about all relevant or useful information related to day-to-day activitiesContribute to a fair, positive and equitable environment that supports a diverse workforceAct as a brand champion for your business area/function and the bank, both internally and/or externallyBREADTH & DEPTH Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impactRequires a broad knowledge regarding basic product suite of business supportedEvaluates and recommends customer solutions from established optionsUnderstands how the assigned duties relate to others in the customer or advice team and how the team integrates with othersIdentifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretionImpacts team results through the quality of the services or information provided to customersFollows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work areaUses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understoodRequires working knowledge and skills developed through formal training or work experienceGenerally reports to a Manager Customer Experience or Branch ManagerEXPERIENCE & EDUCATION High School diploma and/or1+ years of relevant experiencePost-Secondary or Undergraduate degree (in related field) preferredBilingual in French and English RequiredWho We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement:
Ce poste n'a pas d'exigences linguistiques spécifiques /This job has no specific language requirements.
Our Values
At TD we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
Our Commitment to Diversity, Equity, and Inclusion
At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
Helping to Make an Impact in Communities – TD Ready Commitment
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific
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