Job Description Our Ambassador will: Perform basic day-to-day food and beverage service. Opening and Closing of restaurant or outlet. Prepare and service a wide variety of high quality coffee beverages. Maintain cleanliness and organization of the outlet. Train and mentor trainees in all aspects of barista skills, including coffee preparation, latte art, beverage customization and customer service. Maintain inventory including restocking and stocktake coffee beans, syrups, milk and other supplies as needed. Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests. Make sure ordered food & beverages are delivered to guests promptly to maintain temperature and appearance ensure items are announced. Keep tables and service areas clean and tidy as per procedure manual. Maintain hygienic food service techniques during service. Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling. Maintain highest standards of hygiene and quality assurance practices. Ensure all guests and patrons receive a friendly, warm welcome along with quick and efficient service and prompt attention to provide a memorable experience, according to hotel standards. Be familiar with all items on menus available to clients including names and styles of coffee. Qualifications At least 1 year experience in a luxury 5 star hotel Previous experience in Fine dining breakfast and dinner service a bonus Previous experience in luxury banqueting service a bonus Previous experience in Barista and Café style service Knowledge on gastronomy and beverages Use of Micros is a bonus Strong presentation and organisation skills Ability to work in the fast paced environment and be proactive Previous hotel or administration experience Positive bubbly personality Additional Information Learn your Way - Access to our Accor Academy so you can Earn while you Learn! Work Your Way - Flexibility to ensure a work life balance! Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide Complimentary meals on shift Accor's Parental Leave Scheme Access to our Employee Assistance Program
