Backpackers Manager
An opportunity exists in South Taranaki for a well-presented, friendly, confident professional, who excels at customer service. This is a diverse role that encompasses the responsibility of daily operations, guest services and staff management, requiring excellent communication skills and an eye for detail.
The successful applicant must have the ability to work efficiently both autonomously and as part of a team. Sound interpersonal and organisational skills are required, along with strong cash handling and time management skills.
Responsibilities include managing the daily operations of the Bed & Breakfast, managing guest check-ins & check-outs, ensuring the security of the Property and guests, managing all aspects of Reservations, cash & credit handling, and assisting with guest queries & requests. You will also be required to assist in other departmental roles including housekeeping and Kitchen.
Excellent attention to detail, as well as great communication skills and the ability to work under pressure are essential in this role. Experience in front of house customer service along with qualification would be preferred.
All applicants must be flexible to work a variety of shifts based on the occupancy of the Motel including an on-call element to deal with matters as they arise, be able to work within and manage a team of employees, be energetic, motivated and exhibit a flair for hosting our guests and the local community at this high profile venue. All candidates will need an exceptional service focus to be successful in this role.
Key Responsibilities:
Ensure guests have an excellent experience when dealing with us, by being personable, having excellent communication skills, and responding to queries in a professional and timely manner
Manage the reception and reservations, process payments and general administration
Work with third parties such as suppliers, travel agents and group bookings
Maintain and develop profitable revenue for the business, including providing regular feedback and solutions on monthly sales targets, costs, debtors, placing orders and tracking inventory
Supervise housekeeping staff to ensure that the day-to-day operations run efficiently, and that the rooms and premises are spotless at all times
Ensure all rooms and common property are maintained to a high standard by completing regular room checks and ensuring maintenance activities are actioned
Assist with hiring and training staff, as well as creating and updating weekly staff rosters
Undertake minor maintenance when required
Ensure that Health and Safety requirements are met
Requirements:
Experience in motel/hotel management experience or NZ qualification or Equivalent is preferred.
Excellent customer service as well as a sound business mindset.
Must have excellent organisational skills, and excellent written and verbal communication skills.
Be willing to work as part of a team, as well as taking initiative when reasonably necessary.
Be reliable, with the ability to multi-task and work well under pressure.
Have sound computing skills, and be able to work with basic programmes.
Have a willingness to work public holidays.
A successful candidate must –
NZ qualification in accommodation /hospitality management or equivalent.
Liquor License.
Housekeeping experience.
A clean criminal history.
Good references from previous managers.
Applicants will be asked the following questions:
Do you have the right to work in New Zealand?
Do you have customer service experience?
How many years' experience do you have in the tourism and hospitality industry?
How much notice are you required to give to your current employer?
Applications:
If you have the right skills and experience and would love to join a growing business and team, then please send your detailed resume (including references), and brief cover letter (detailing your past experiences, training and skills), to: mailto:**********
