Assistant Manager Front Office

Assistant Manager Front Office Exciting opportunity to join the Front Office Team One of New Zealand s largest hotel operators Immediate full time position in Auckland CBD Grand Millennium Hotel Auckland are looking for an enthusiastic Assistant Manager to join the Front Office Team Reporting to the Front Office Manager you will assume responsibility to ensure the effective operations of the Front Office department on a day to day basis This is a handson role covering all areas of Front Office Operations as well as overseeing the hotel in the absence of the Front Office Manager About the CompanyMillennium Copthorne and Kingsgate Hotels are one of New Zealand s largest hotel operators and part of an expanding international network of hotels We pride ourselves on offering an outstanding service experience at each of our 20 hotels for business and leisure guests alike Key Responsibilities Deliver excellent customer service at all times ensuring guests comfort and safety Maintain effective communication at all times among the team Completing daily reports for hotel management Always adhere to all company policies and procedures Deal with customer complaints in a professional manner Assisting in all areas of front office when required Report any security issues to the hotel manager immediately Benefits Career development nationally accredited training opportunities Discounted Hotel rates nationally and internationally Meals on duty Discounted health insurance Key Skills and Experience Minimum of 2 years proven experience in similar Front Office role within a Hotel environment Excellent interpersonal skills with the ability to communicate at all levels Problem solving skills Current LCQ and first aid certificate are required for this position Ability to manage and exceed customer service standards Self motivation initiative and enthusiasm Flexibility to work all shifts including nights and weekends A high level of personal presentation Qualification in Hospitality or Business Management Experience with Opera is essential If this opportunity fits your experience and you want to join our friendly team please submit your CV and covering letter Tenly MonroyBowdenHR and Recruitment Coordinator www millenniumcareers com