Belron NZ is the parent company of Smith&Smith®, New Zealand\'s leading vehicle glass repair and replacement company, and Laser Group whose members are plumbing and electrical experts. We are part of the international Belron Group with 30,000 employees active in over 30 countries providing services and making a difference with real care for our customers
We strive to constantly evolve, innovate & adapt to the fast-paced changing needs of our customers, which is why we?re always looking for new ways to help our teams deliver exceptional service. A key part of this is ensuring that our people have the knowledge and support to use our systems and applications effectively.
We now have an exciting opportunity to join our team as an Application Support Analyst to support our team in using our business systems and applications effectively and efficiently.
Acknowledged as an expert in how our business applications and systems work, this role will make a real impact, helping our business to become more transformative with technology. Helping our teams to adopt change, you?ll be crucial in ensuring everyone comes along on the journey.
We?re looking for someone whose love of technology and constant learning is complemented by the need for challenge and a desire to know how a business works and how technology can be the enabler. You?ll be helping our people get the best out of our systems, and could be doing anything from answering usage questions and troubleshooting business problems to helping design and test improvements; this role needs a technology-minded individual with a keen interest in how businesses work and who?s ready to get stuck in.
To start, you?d be focusing on our systems supporting our warehouse team (Dynamics 365) and our people & leadership team (Workday) but would soon get exposure to our full range of systems.
As our next Applications Support Analyst, here?s a snapshot of what you?ll be doing:
Identify, troubleshoot and resolve incidents and service requests
Develop a solid understanding of how our applications & processes work to support the above
Prepare solutions in conjunction with our software partners, test those solutions and manage the change and training process
Conduct meetings and presentations to share & workshop ideas or issues and document outcomes
Develop and perform functional and user acceptance testing for smaller-scale projects and business improvement opportunities
Proactively evaluate business processes, uncovering areas for improvement, and developing and implementing solutions, usually with our vendor partners
Help develop change materials and work on communication and delivery of training and other change messages
Be involved in ?expert user? configuration around our core systems such as workflows, views, dashboards, reports and PowerApps
This role is based in our National Support Office in Penrose and the role is a permanent full-time opportunity that?s full of variety and scope.
What we need from you:
Two or more years of working within a business or a technology function, supporting application and process change
A strong desire to see issues through to resolution, with high levels of attention to detail and the ability to dig into and understand the causes of problems
A keen interest in how technology supports business processes and how modern business applications such as Dynamics 365 and Workday operate and how they can be used and configured to improve our business
A desire to understand business processes and identify improvements and efficiencies, whether enabled by technology or process change
Great written and verbal communication skills to enable complex messages to be understood by a variety of different audiences
Facilitation skills to bring together different perspectives on business challenges and devise a course of action
Great teamwork skills and an ability to establish good working relationships within the team and throughout the business
Ability to get satisfaction from seeing their work improve the working life of our team and our customers
You must be courageous, enjoy navigating uncertainty and complexity, enjoy being part of a nurturing culture where people can perform at their best, and want to help to create a workplace that can only be described by our people as a ?great place to work?.
This is your chance to make a positive impact in a big way ? we are screening and interviewing now and eager to talk to candidates looking for their next step, apply now!
