Application Support Executive

Help Desk & IT Support (Information & Communication Technology)Take ownership for any problems or issues encountered by customer and act as a primary point of contact for customers, be the Customer advocate internally.Identify and analyse root causes for issues and identify means of preventing future occurrence. You will work closely with the consultants and engineers to resolve escalated issues quickly and effectively.Be empathetic to customers' issues and seek to resolve them in a timely manner.Meticulous and organised in documenting customers' questions and concerns, maintaining a database of feedback and queries from customers.Able to work independently in a fast-paced environment with minimum supervision.Sensitivity toward details and deadlines.Analytical and process-oriented.Ability to work as part of a team.Diplomatic and able to carry oneself professionallyEssential Skills and ExperienceDiploma, Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer Science, Computer Engineering) or equivalent.Minimum one year experience as a helpdesk support or related role in the technology industry.Strong interpersonal skills with service oriented and empathetic mindset.Responsible with good time management and organisation skills to follow through customers' issues.We regret that only shortlisted candidates will be notified.Company information Registration No.200602329ZYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?What's your expected monthly basic salary?How many years' experience do you have as an Application Support Executive?How much notice are you required to give your current employer?Report this job advert Don't provide your bank or credit card details when applying for jobs.Researching careers? Find all the information and tips you need on career advice.#J-18808-Ljbffr