Air Logistics Customer Care Specialist

We are looking for an experienced Auckland based Customer Care Specialist to join the CCL Team responsible for managingone of our largest Aerospace clients. Your Role Reporting to the National Customer Care Manager, you will be a key contact for this complex, yet rewarding, key account. As the successful candidate, you will have at least 3-5 years import and export airfreight experience, and a strong passion for delivering customer excellence.Your dedication to go above and beyond to satisfy the customer's needs will be key to your success! Your Responsibilities Deliveringexceptionalcustomer service, ensuring customer specific KPI's are metServingas a key point of contact and responsible for providing the customer withup-to-date information on shipments throughout the order lifecycle (import,export and cross-trade)Liaisingwith local and overseas KN stations and agents to facilitate the movement andsuccessful completion of shipmentsDeterminingspecific service requirements and ensuring regulatory requirements anddocumentation are correctBuildinglong term and effective relationships with one key customer Your Skills and Experiences Aminimum of 3+ years air logistics experience, preferably in export airfreightExceptionalattention to detail and time management skillsApassion for dealing with customers and solving complex, time-critical problemsAbilityto work under pressureExcellentcommunication skills both written and verbalStrongorganisational skills including the ability to prioritise tasksApositive work ethic, attitude and someone who has a passion for customerexcellenceWhy work for us?

We are proud to be a company that values the contribution our employees bring, and as such we provide some fantastic employee benefits;
Fully subsidised health insurance for yourself and immediate familyGym membershipConfidential EAP servicesFlu vaccinations, birthday cakes, Christmas gift and more!


*Please note - we will only accept applications from those with current NZ working rights.

With over82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies.As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.
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