Aftercare Coordinator

It's a fantastic time to join us at Sovereign. Having just been awarded a Gold accreditation in Investors for People we're sure you'll find us a very welcoming and inspiring bunch to work with.
Sovereign are a leading housing association, striving to provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives and you'll share the satisfaction of doing something that really matters. We value you for who you are and what you will bring to the role, acknowledging and rewarding the work you do.
We've got an exciting opportunity for a self-motivated and drivenAftercare Coordinatorto join our Development team. This role will combine a mix of home and office working – our office locations can be flexible (Bristol, Basingstoke or Newbury), but there will be good flexibility.
The role:
AsAftercare Coordinator, you'll assist in providing a high quality after care management service from property handover through to the end of the defects period.
Reporting to the Development Aftercare and Quality Manager, you will:
Be the first point of contact for all after care queries and defects-related complaints, and follow up on complaints
Provide guidance to customers who have defects-related queries
Accuratelyidentify and diagnose defects
Liaise with all relevant stakeholders to ensure that information is shared appropriately and accurately, and to ultimately seek resolution of defects matters
What you'll need:

You'll need to provide a first class customer service experience, a pragmatic and proactive approach and the ability to manage your own workload. You'll also need to be able to demonstrate an understanding of property and repairs, and be willing to travel to sites as required.
What you'll get:
We have a fantastic range of benefits such as
Industry leading pension, 12% matched contributions plus life cover
25 days holiday + Bank holidays
Private Medical Insurance
A pot of £450 to spend on other discounted benefits of your choice such as dental plans and lots more
A suite of personal development programmes
Discounts with a huge array of partners such as our fab tech reward which allows you buy market leading technology and spread the cost with no interest
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign.
If this sounds like an opportunity you've been waiting for and you've got the right skills please get in touch, we'd love to talk through your experience and what we might achieve together.
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