After Hours Call Centre Operator

Tradestaff is searching for an energetic and friendly person to join our Support Team. This role was specifically created to provide extra support to our Recruitment Consultancy team nationwide.

The current rostered hours are:Mon - Tuesday 5.00pm - 9.00pmSunday 12.00pm - 8.00pm
This role is based out of our busy Central Christchurch Head Office. There may also be additional hours available at times during the weekdays and evenings to cover other call centre shifts.What will you be doing?You will be taking calls from around the country. You will be answering questions, solving problems, filling jobs, taking messages, updating the database or at times escalating calls to the on-call staff member at the appropriate branch.
When the phones are quiet you will be completing data entry tasks and other administration tasks. Accuracy and attention to detail is very important in this role.You will need to have a sound knowledge of Microsoft office and some good experience working with a database or within a call centre.
You will have an excellent telephone manner, a strong customer service focus, be flexible and can work well in a sole charge environment.Full training will be provided and the most important thing is that you are a positive, reliable and self-motivated person who is happy working in a sole charge environment. You will need to be solution focused, calm under pressure and accurate with your notes to the system and communication with our Temps and Clients.
Any administration or call centre experience would be extremely advantageous.Tradestaff is proudly a wholly New Zealand owned organisation providing trades and technical employment solutions to our clients via our nationwide network. We have been operating for 22 years and enjoy a reputation for delivering a quality service.
There is never a dull moment at Tradestaff. We are a committed bunch working hard to play our part in the rebuild of Christchurch and supporting our Recruitment Consultants throughout our nationwide branches.
If the above role sounds like you then we would LOVE to hear from you.To apply please click on the APPLY ONLINE button and send us through your latest CV and Cover letter… Let us know in your cover letter exactly what makes you so AWESOME and WHY THIS JOB MUST BE YOURS?BBBH58_156634428287325