Administrative Assistant And Receptionist / Office Support - Full-Time

OUR COMPANY

We are looking for a proficient & personable individual to work as receptionist & office support for our Silver Top Taxi Service (STTS) head office based in Collingwood.
Silver Top Taxi Service is the key network provider for a number of taxi bureau services around Victoria. We deal with all aspects of taxi booking services from the passenger to the driver end, and our head office is an essential contact point for driver and operator queries.
ABOUT THE ROLE

The role we are looking to fill is predominantly a front-end reception role where the candidate will provide face-to face and telephone assistance to drivers, taxi operators, visitors and customers, as well as administrative and office support for the operations team.
The ability to handle pressure at the front desk, multitask and communicate efficiently with visitors is essential in this position.
The ideal candidate should be committed to working full time (Mon-Fri / 9AM-5PM) and have a willingness to learn new skills and be a continued support to the business.
Primary Responsibilities include but not limited to:
Maintain a composed and orderly front of house
Provide effective general support to visitors
Answer and direct external calls when necessary
Attend to and direct emails when necessary
Docket Processing support
Driver Accreditation & Pin support
Potential to support Quality Assurance & Fleet Engagement
Liaise with executive administrative staff to assist with various admin requests as required
Report to Network Operations Manager

Personal Attributes required for the role:

Ability to prioritise
Performs well under pressure due to the high volume of drivers/operators that visit and incoming calls
Efficient and direct in communication able to comprehend visitor request
Initiative and problem solving
Customer service skills over the phone and in person with our customers and internal departments
Organised
Willing to learn and gain knowledge
Adaptable to change

Experience required:

Previous Front Office/Reception and customer service experience isessential.
Intermediate computer skills (Data entry, Microsoft word, Excel experience preferably)
Mobile Technologies International (Taxi MTDATA dispatch system) experience is preferable.

SALARY:

$43,500 p.a.plus superannuation & 17.% leave loading
HOW TO APPLY

To apply, please submit acover letteraddressed to the Network Operations Manager alongsidea current CVvia the APPLY FOR THIS JOB button below.
Please note:We will only be accepting applications from people who have unlimited working rights in Australia and cannot accept applications from people on student or working holiday visas.
*Due to the high volume of expected applicants, only short-listed candidates will be contacted*