Account Support Specialist - Work From Home

Job Description:Silver Fern Farms is seeking a dedicated and resilient Account Support Specialist to join our team in Christchurch, Canterbury, NZ. This is a part-time, work-from-home position at the Associate Level, requiring a minimum of 3 years of experience in a similar role.

Responsibilities:- Provide exceptional customer support to clients via phone, email, and chat- Assist clients with inquiries, issues, and escalations related to their accounts- Collaborate with the sales team to ensure seamless account management- Utilize CRM software to maintain accurate records and track client interactions- Monitor account activity and proactively identify opportunities for growth- Coordinate with internal departments to resolve client issues effectively- Participate in team meetings and contribute ideas for process improvements- Stay informed about industry trends and best practices in account management

Requirements:- 3+ years of experience in customer service, account management, or a related field- Excellent communication skills, both written and verbal- Strong organizational skills and attention to detail- Ability to work independently and prioritize tasks effectively- Proficiency in CRM software and Microsoft Office Suite- Team player with a positive attitude and willingness to collaborate- Proven ability to handle challenging situations with professionalism- Experience working remotely and managing time efficiently- Must have a stable internet connection and a suitable home office setup

Personality Traits:- Dedicated- Resilient

Soft Skills:- Teamwork- Cooperation

Benefits:- Training & professional development opportunities- Disability insurance coverage- Company-provided equipment for remote work

Working Environment:At Silver Fern Farms, we empower our employees to take ownership and make impactful decisions. We believe in fostering a supportive and inclusive work environment where all team members can thrive.

Deadline to Apply: ********

Equal Opportunity Statement:Silver Fern Farms is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees, regardless of race, gender, age, religion, or background. We welcome applicants from all backgrounds to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.