Account Support Representative - Remote Work

Job description:The Account Support Representative at Union Pacific will be responsible for providing exceptional customer service and support to clients remotely from the Hamilton, Waikato, NZ area. This individual will work closely with the Account Managers to ensure client satisfaction and retention, as well as assist in the growth of the company's client base. The ideal candidate will have at least 3 years of experience in a similar role and possess excellent communication and problem-solving skills.

Responsibilities:- Communicate with clients via phone, email, and chat to address inquiries, resolve issues, and provide support- Collaborate with Account Managers to develop and implement strategies for client retention and growth- Maintain accurate records of client interactions and transactions- Provide product information and recommendations to clients as needed- Assist in the onboarding of new clients and provide training and support as necessary- Collaborate with internal teams to ensure a seamless client experience- Stay up-to-date on industry trends and best practices to better serve clients

Requirements:- 3+ years of experience in a customer service or account support role- Hardworking and passionate about providing excellent customer service- Strong time management and critical thinking skills- Excellent communication and interpersonal skills- Proficient in Microsoft Office Suite and CRM software- Ability to work independently and as part of a team- High school diploma or equivalent required, Bachelor's degree preferred

Benefits:- Joining Bonus- Retirement plan- Paid sick leave- Opportunities for career growth and development

Working environment:At Union Pacific, we embrace diversity and create an inclusive culture that values and respects all perspectives. We are committed to creating a positive work environment where all employees feel valued and supported in their professional growth.

Equal opportunity statement:Union Pacific is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.