Job Description: Textron is seeking a dynamic and motivated Account Support Representative to join our team in Nelson, NZ. As an Associate Level member of our organization, you will play a crucial role in providing top-notch support to our clients and helping to maintain positive relationships with key accounts. Responsibilities:1. Serve as the primary point of contact for assigned accounts, responding promptly to client inquiries and issues.2. Assist Account Managers in developing and implementing strategies to increase client satisfaction and retention.3. Provide support in preparing reports, presentations, and other materials for client meetings.4. Collaborate with internal teams to ensure timely and accurate delivery of products and services to clients.5. Conduct regular check-ins with clients to gather feedback and address any concerns.6. Help to identify opportunities for upselling or cross-selling additional products or services to clients.7. Maintain accurate records of client interactions and transactions in the CRM system.8. Stay up-to-date on industry trends and best practices to better support clients. Requirements:1. Bachelor's degree in Business Administration, Marketing, or a related field.2. At least 4 years of experience in a customer-facing role, preferably in account management or client support.3. Strong adaptability and motivation to take on new challenges.4. Excellent time management skills and ability to prioritize tasks effectively.5. Demonstrated people management skills, with a focus on building strong relationships with clients.6. Excellent communication and interpersonal skills.7. Proficiency in Microsoft Office Suite and CRM software.8. Ability to work independently and as part of a team. Benefits:1. Free accommodation for out-of-town employees.2. Life insurance coverage for all employees.3. Remote work flexibility to promote work-life balance. Working Environment:At Textron, we encourage a spirit of exploration and taking calculated risks for growth. Our team values innovation, collaboration, and continuous learning to drive success in a fast-paced environment. Deadline to Apply:May 8, 2024 Equal Opportunity Statement:Textron is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
