Job Description:
We are looking for a dedicated and resilient Account Support Manager to join our team at Dover. As an Account Support Manager, you will be responsible for managing and supporting a portfolio of key client accounts. This position is a part-time, work from home role located in Nelson, NZ, and requires a mid-to-senior level professional with at least 6 years of relevant experience.
Responsibilities:- Manage and support a portfolio of key client accounts, ensuring client satisfaction and retention- Develop and execute strategic account plans to achieve client objectives and drive revenue growth- Act as the main point of contact for clients, handling all inquiries, escalations, and issues in a timely manner- Collaborate with internal teams to ensure client needs are met and deliverables are completed on time and within budget- Analyze client data and trends to identify opportunities for upselling and cross-selling additional products or services- Conduct regular client meetings and business reviews to discuss performance, address concerns, and explore new opportunities- Provide exceptional customer service and maintain strong relationships with key stakeholders- Monitor industry trends and competitors to stay informed and make recommendations for improvement- Develop and maintain a deep understanding of each client's business and industry to provide personalized support and guidance
Requirements:- 6+ years of experience in account management or a related field- Strong strategic planning and communication skills- Ability to work independently and manage multiple priorities effectively- Excellent problem-solving and decision-making abilities- Proven track record of exceeding client expectations and driving revenue growth- Experience working with CRM systems and other account management tools- Bachelor's degree in business, marketing, or a related field preferred
Benefits:- Free food- Employee discounts- Relocation allowance
Working Environment:At Dover, we provide opportunities for unlimited personal and professional growth. We believe in creating a supportive and collaborative work environment where employees can thrive and excel in their careers.
Deadline to apply: ********
Equal Opportunity Statement:Dover is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, gender, age, religion, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
