Job Description:
As an Account Support Manager at Mattel in Dunedin, Otago, NZ, you will be responsible for managing and supporting key customer accounts within the company. This role is part-time and requires a mid-to-senior level of experience, with a minimum of 6 years in a similar role.
Responsibilities:1. Develop and maintain strong relationships with key customer accounts.2. Provide support to customers by addressing their inquiries and resolving any issues that may arise.3. Collaborate with internal teams to ensure the successful delivery of products and services to customers.4. Create and implement strategic account plans to drive growth and maximize revenue.5. Conduct regular business reviews with customers to assess performance and identify opportunities for improvement.6. Analyze market trends and customer feedback to make informed strategic decisions.7. Proactively identify and address any potential risks or challenges within the accounts.8. Work closely with the sales team to ensure alignment on customer needs and objectives.9. Communicate effectively with internal and external stakeholders to ensure a seamless customer experience.10. Stay up-to-date on industry best practices and trends to continually enhance your account management skills.
Requirements:1. Bachelor's degree in Business, Marketing, or related field.2. Proven experience in account management or customer support, with a minimum of 6 years.3. Motivated and resilient personality traits.4. Strong problem-solving and strategic planning skills.5. Excellent communication and interpersonal skills.6. Ability to work independently and as part of a team.7. Proficiency in Microsoft Office and CRM software.8. Experience in the toy or consumer goods industry is a plus.
Benefits:1. Free accommodation in Dunedin, Otago, NZ.2. Gym membership.3. Medical coverage.
Working Environment:At Mattel, we offer a flexible work environment that adapts to change with speed and efficiency. We encourage collaboration, creativity, and innovation to drive success for our customers and our company.
Deadline to Apply:Please submit your application by May 8, 2024.
Equal Opportunity Statement:Mattel is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these protected characteristics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
