Account Support Associate - Work From Home

Job Description:

Thought-Wired is seeking a talented Account Support Associate to join our team on a part-time basis, working remotely from home. As an Associate Level position, we are looking for candidates with a minimum of 4 years of experience in a similar role.

Responsibilities:- Provide exceptional customer service and support to clients via phone, email, and chat- Process customer orders accurately and efficiently- Handle inquiries, issues, and complaints in a timely and professional manner- Collaborate with the sales team to ensure customer satisfaction and retention- Assist with account management tasks and administrative duties- Maintain accurate records of customer interactions and transactions- Identify opportunities for upselling and cross-selling products or services- Contribute to team meetings and sales strategy discussions

Requirements:- Resourceful and resilient with a strong customer focus- Excellent communication and interpersonal skills- Ability to negotiate and resolve conflicts effectively- Creative problem-solving skills- Proficient in Microsoft Office and CRM software- High school diploma or equivalent, associate's or bachelor's degree preferred- Experience in account management or customer support- Ability to work independently and prioritize tasks effectively

Benefits:- Employee discounts on company products- Paid sick leave- Vision insurance- Opportunities for professional development and growth

Working Environment:At Thought-Wired, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a positive and inclusive environment where all employees feel valued and supported.

Deadline to apply: April 26, 2024

Equal Opportunity Statement:Thought-Wired is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment without regard to any protected characteristic.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.