Job Description: We are currently seeking a talented and resourceful Account Support Associate to join our team at Edison International in Nelson, NZ. As an Entry-Level position, this role is perfect for individuals with 1 year of experience who are passionate about delivering exceptional customer service and support to our clients. Responsibilities:- Provide top-notch account support to clients, addressing their inquiries and concerns promptly and professionally- Assist in managing client accounts, updating information, and processing payments accurately- Collaborate with the sales team to ensure a seamless transition for new clients and maintain strong relationships with existing ones- Utilize innovation and creativity to develop new strategies for improving customer satisfaction and retention- Prioritize understanding and empathy in all interactions to enhance the overall customer experience- Other administrative tasks and duties as assigned by management Requirements:- 1 year of experience in a customer service or account support role - Resourceful and passionate individual with a strong desire to excel in a fast-paced environment- Excellent communication skills and ability to build rapport with clients- Demonstrated ability to think outside the box and come up with innovative solutions - Proficiency in using Microsoft Office suite and other relevant software- Ability to work collaboratively in a team setting and adapt to changing priorities- Bachelor's degree in Business Administration or a related field is preferred Benefits:- Parental leave to support work-life balance- Profit sharing opportunities for eligible employees- Vision insurance coverage for eye care needs Equal Opportunity Statement:Edison International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all individuals are respected and supported. If you meet the requirements and are excited by the opportunity to join our team, please submit your application by the deadline of May 8, 2024. We look forward to reviewing your application and potentially welcoming you to our team at Edison International.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
