This role will work in our Broking Services team in Auckland and will be responsible for assisting senior brokers in all aspects of client service to maintain and grow an existing book of business. One of the fastest growing parts of our business is our Affinity division and this role will support the senior brokers responsible for the maintenance and growth of this portfolio of clients.
This role requires a diligent team player who is able to demonstrate excellent interpersonal, organisational and time management skills and who can contribute to all aspects of client service.
The Role In conjunction with the Affinity Account Managers and Manager of NZ Affinity, ensure that the client's risk management and insurance broking programmes are administered to ensure the delivery of high-quality services with a focus on client retention and business development Preparation of client documentation and ensuring 100% accuracy prior to distribution to clients Develop and maintain relationships with insurers, clients, and other key stakeholders (internal and external), representing WTW in a professional manner. Maintain comprehensive client data on WTW systems, facilities, and databases Compare renewal terms with previous year and advise broker of any changes Collaboration with other colleagues to facilitate the growth and success of WTW. Work in conjunction with the offshore Operations Support team (Mumbai) to ensure the preparation and delivery of documentation. Liaise with Operations on any issues the team may be having and provide suggestions for improvement Support the Account Managers in the management of clients claims by responding to clients calls and enquiries and providing advice on the claim process, liaise with insurance assessors as required and ensure agreed claims standards are achieved and timely settlement of claims. Ensure all documentation is prepared in accordance with company service and compliance procedures The Requirements Excellent administrative and support skills in a dynamic and successful insurance broking environmentInsurance Level 5 qualification and/or knowledge of the insurance industry desirableSound oral & written communication skills both on individual and small group basis.Excellent report writing and correspondence skillsAbility to prioritise work and manage a diverse and busy workloadA team player with ability to demonstrate credibility and gain trustProficient in all MS Office productsGood understanding of internet and intranet applications and usage.A quick learner and the desire to take on additional duties when required.Note: Employment-based visa sponsorship and/or assistance is not offered for this specific job opportunity. Why Join WTW WTW provides a competitive benefits package which includes the following (eligibility requirements apply):
Additional paid annual leaveLife, Income Protection and Trauma insuranceAnnual bonusCompany paid salary continuance insuranceHybrid workingNetworks (Gender, Wellbeing, Pride)Career Growth – internal opportunities and development programsAt WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.
At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it's fundamental to everything we do.We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversityincludinggender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds. We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
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