Account Coordinator

WHO WE AREWe are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees. OF OUR PERKS INCLUDE Recharge and relax with up to four extra days of leave each year. We call them Wellness days We offer industry leading 20 weeks paid parental leave Monetary service milestone awards Recruitment referral bonus Discounted mobility products and services Flexible work arrangements Career progression opportunities (over 25% of our vacancies get filled internally!) Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more Two paid volunteer days each year to give back to causes that matter to you Health and wellbeing support including a subsidy and an innovative Employee Assistance Program ABOUT THE ROLE…This position is responsible for ensuring excellent customer service and efficient administration of the existing client base. It will also include assisting business opportunities.TASKS AND RESPONSIBILITIES Thoroughly and efficiently respond to enquiries and educate the customer to ensure that they have received all the information to make decisions  Comprehensively learn and understand SG Fleet's products, processes, contract types and services and provide support and advice to customers on these Process customer requests on behalf of or via other teams/ parties whilst always being conscious of the end-to-end delivery stream that is invisible to the external customer Manage customer complaints through following the Customer Complaint Management Process Maintain excellent systems notes that are accurate, complete and timely. Apply Customer service best practices in line with customer experience training received. SKILLS AND EXPERIENCE… Experience in customer relations/sales Experience working in a team environment Effective communication verbal and written Ability to resolve problems through to complete resolution in a timely, effective manner Strong organizational and prioritisation skills Strong technical/numerical skills Ability to learn and work with a diverse range of IT systems