Work Management Centre Representatives

Work Management Centre Representatives

Downer Group

Work Management Centre Representatives

Details of the offer

Downer New Zealand has a proud history that can be traced back to 1870, and today we are NZ’s leading provider of integrated services. Our commitment is building long term relationships and supporting our customers with high calibre services and solutions. The key to our success is our people who, on a day-to-day basis, they stand and deliver the company's core values of Excellence, Courage, Collaboration & Integrity across a diverse landscape of markets. We are proud of what we do, and that we support the well-being of the communities we work, live and play in.
Our Work Management Centre (WMC - a blend of contact centre and support administration) provides a centralised hub for communications with our customers to our Installations, Faults and Maintenance team. If you enjoy working with a broad range of customers to provide them with the highest level of service, then this role could be a great opportunity for you!
With an expanding team, we are currently looking for Service Representatives to join the Auckland team. This is a complex inbound, dispatch technical environment working throughout the Downer business supporting essential service networks nationwide. Our team ensure that customer relationships are well maintained by providing rapid solutions to overcome major outages and faults.
To be successful in this role, you will need strong phone based verbal communication skills, previous experience in either a contact centre, dispatch, jeopardy management or administration role. You will enjoy resolving issues, jeopardy managing, technically problem solving with your customers and have good technical aptitude to manoeuvre around multiple systems to seek answers. Other skills such as your team player attitude, ability to remain calm and effective under pressure and previous experience in a technical industry will also be an advantage.
Flexibility to work on a rotating roster is essential as we offer a 24/7 365 day service.
A role with us can advance your career and expand your skills. We offer you the opportunity to join our diverse and inclusive culture, and be part of a great team, working in a collaborative environment. We provide comprehensive training to meet the stringent criteria of our industry, a competitive remuneration package reflective of your skills and experience, and all the tools of trade you need to do your job.
If this sounds like the opportunity for you, head to and enter reference number 571360 to apply.
Downer NZ is an equal opportunity employer committed to creating a diverse and inclusive culture.
Our workplaces are drug and alcohol free - all successful applicants will be required to undertake a pre-employment drug test and medical.
Due to the fast-paced nature of Downer, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.
Please note we have an in-house recruitment team that manage all our vacancies. No candidates presented through an agency will be considered for any of our roles advertised, unless previously arranged. We would strongly encourage all candidates interested in these roles, to apply directly online through the portal provided otherwise your application will not be considered.

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