Web Chat Manager

Job Description: NCR is seeking a talented and experienced Web Chat Manager to join our team in Dunedin, Otago, NZ. As a Web Chat Manager, you will be responsible for managing and overseeing all aspects of our web chat services, ensuring a seamless and efficient customer experience. This is a part-time position with a mid-to-senior level of seniority and requires a minimum of 7 years of experience in a similar role. Responsibilities:- Manage and supervise a team of web chat agents, providing guidance, training, and support as needed- Develop and implement strategies to improve customer engagement and satisfaction through the web chat platform- Monitor chat interactions to ensure quality and accuracy, providing feedback and coaching to agents when necessary- Collaborate with other departments to coordinate responses to customer inquiries and issues- Analyze data and metrics to track performance and identify areas for improvement- Stay up-to-date on industry trends and best practices in web chat management Requirements:- Bachelor's degree in a related field- 7+ years of experience in a web chat management role- Energetic and resilient personality traits- Strong cooperation and analysis skills- Excellent communication and interpersonal abilities- Ability to work well under pressure and meet deadlines- Proficiency with chat platforms and customer service software- Experience with data analysis and reporting- Knowledge of web chat best practices and customer service techniques Benefits:- Visa sponsorship for qualified candidates- Paid overtime opportunities- Company-provided equipment for remote work- Competitive salary and benefits package- Opportunities for professional development and advancement within the company Working Environment:Join a dynamic team of industry leaders who are passionate about innovation and customer service excellence. Be part of a company that is committed to providing cutting-edge solutions and creating a positive work environment for all employees. Deadline to Apply:March 31, 2024 Equal Opportunity Statement:NCR is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.