Web Chat Associate - Remote Work

Job Description: As a Web Chat Associate at Oneok, you will be responsible for providing exceptional customer service through online chat platforms. This is a remote position, allowing you to work from the comfort of your own home in Dunedin, Otago, NZ. You will be joining a dynamic team of professionals dedicated to creating a positive and inclusive working environment. Responsibilities:- Engage with customers through web chat to answer inquiries, provide information, and resolve issues in a timely and professional manner- Utilize a variety of tools and resources to assist customers effectively- Document customer interactions accurately and thoroughly- Collaborate with team members and other departments to ensure customer satisfaction- Stay up to date on product knowledge and company policies to provide accurate information to customers- Meet or exceed performance goals and targets set by management Requirements:- Minimum of 2 years of experience in customer service or related field- Strong communication skills, both written and verbal- Excellent typing and multitasking abilities- Dedicated and resilient attitude towards work- Cooperates well with team members and demonstrates effective people management skills- Ability to work independently and prioritize tasks effectively Benefits:- Travel opportunities for training and development- Life insurance coverage- Paid overtime for additional hours worked beyond regular schedule Working Environment:At Oneok, we are committed to paving the way for diversity and inclusivity in the workplace. We strive to create a culture of belonging where all employees feel valued and respected. As a Web Chat Associate, you will have the opportunity to contribute to this positive and supportive environment. Deadline to Apply:April 11, 2024 Equal Opportunity Statement:Oneok is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.