Description
The Role
As a Mid - Senior UX Designer you will craft digital experiences that are useful, usable and delightful for the customer, through applying systematic design strategies. Join EROAD and design world class experiences across our App, Web, and in-cab touch points utilising human-centred design principles to identify and solve customer needs and pain points. Delivering interactions that are easy to use, fit for purpose, and are part of a fully integrated customer experience that will not only help our customers succeed but also drive customer advocacy.
Duties will include but not limited to:
Supporting the product managers in the development of product vision by conducting user research and prioritising our customers pain points.
Use metrics driven design thinking to look at our current user patterns and identify areas for product improvements and potential new offering.
Understand EROAD’s customers and their needs. Use suitable user research techniques e.g. user interviews, on site observation, surveys and evaluate user feedback.
Partner with the UX team to develop customer centred user journeys.
Work with Product Managers and cross functional teams to identify possible design solutions through workshops and collaborative design sessions
Engage in day-to-day activities with the Engineering Teams. This involves attending daily scrums as required and providing UX direction and education
Promote human centred design and a consistent UX across all of EROAD product offerings.
Evolve and evangelize our design system.
Transform complex design challenges into easy-to-use, delightful experiences. Simplicity is key!
Requirements
What are we looking for?
Extensive experience designing across digital platforms/technologies (responsive web, app, etc.) in large organisations or at scale
Ability to create UX documentation (transaction flows, scenarios, wireframes, navigation models, prototypes, user interaction specifications) to communicate concepts and designs to the teams
4+ years of design experience with a focus in digital.
Previous experience with presentation of ideas and proposals
Benefits
About EROAD:
EROAD believes that every community deserves safer roads and the people who use the roads should influence the design, management and funding of transport networks.
This is why we use technology to create easy to use solutions that manage vehicle fleets, support regulatory compliance, improve driver safety and reduce the costs associated with driving. Simultaneously working with universities, transport authorities and others in the research, trial and evaluation of sustainable transport networks.
Since beginning in 2000, EROAD has pioneered innovative commercial and regulatory services for motor carriers in New Zealand, Australia, and the USA. Now around 80% of the electronically collected road user charges in New Zealand are being collected using EROAD technology.
We're New Zealand's fastest growing telematics company and are listed on the New Zealand Stock Exchange (ERD). Our head office is in Albany, New Zealand and we have almost 300 staff located across New Zealand, Australia and the U.S.A. Our innovative work is frequently awarded, we appear on the Deloitte Fast 50 Master of Growth, Deloitte Fast 500 Asia Pacific, are the NZ Exporter of the Year, and have received the Brake Fleet Safety Award acknowledging EROAD's positive impact in creating safer drivers, vehicles and roads.
This is an excellent opportunity to take on a pivotal role in one of New Zealand’s fastest growing high-tech companies. EROAD offers a competitive salary and benefits, excellent career development opportunities, and a fun, fast-paced work environment.
We ensure you have the tools, technology and training to do your best work, and offer flexible work hours to help ensure a healthy work/life balance.
