Auckland City, AucklandWe Believe in Better!We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making a positive impact on enhancing the quality of life to help make this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!Learn more about Unisys and our key solution offerings: Unisys, Stealth , CloudForte , IntelliserveWhat success looks like in this role:Key Responsibilities:'• Responsible for supporting the functionality and efficiency of one or more operating systems.Deliver second level remote hardware and software/OS support services to clients to resolve product use and multi-product/platform problems and questions relating to enterprise systems, networks and application software, as well as desktop applications.Perform remote installation of applications to users and servers.Responsible for user administration, monitoring of servers, and monitoring antivirus updates.Perform daily checks on servers, analyze logs.Conduct incident investigation. Conduct advanced troubleshooting of incidents and provide technical solutions to a wide range of difficult problems.Resolve well defined incidents using documented procedures.Execute complex changes, prepare and execute changes per implementation plans.Coordinate critical customer issues as well as new product and/or system implementations.Relay alerts and situation status information to both client and Unisys management.Provide referrals and/or dispatches to service providers to ensure that the client’s service level and technical requirements are met.May prepare technical documentation and ensure that technical and customer documentation is clear, accurate and complete.May develop and conduct user training, technical training and orientation.May lead small teams on defined projectsYou will be successful in this role if you have:Key Qualifications:'• University degree or equivalent education and experienceMinimum of 6 years domain experienceStrong understanding of a large server environment (i.e. Windows, Unix, Linux, Mainframe)Recommended Certifications:IBM Certified ProfessionalRHCE/TAWS Cloud Practitioner Associate
