Telecommunication Agent

Company Description
Why work for Accor?
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During your journey with us, you can explore Accor's limitless possibilities.
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Job Description

Receive each guest call in a professional and friendly manner.
Maintain effective communication with all related departments to ensure smooth service delivery.
Handle every query in a polite and courteous manner and exceed guest expectations.
Ensure guests are greeted by name upon calling as per Rixos Standards.
Maintain an up-to-date knowledge of the hotel and local services.
Maintain awareness of guest profiles through the Fidelio guest profile system.
Complete management's long-distance call vouchers and record them on the traffic sheet.
Maintain the guest wake-up call sheet and deliver calls accordingly on time and to the established standard.
Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
Take messages for guests and management as per the required standard.
Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person.
Be aware at all times of the whereabouts of the managers and where to contact them.
Monitor the logs of long-distance calls, faxes, and messages.
Coordinate communication within the hotel in the event of an emergency.
Be fully aware of the daily activities and have product knowledge of all hotel facilities.
Maintain proper grooming at all times.
Attend training sessions as per schedule.
Show cooperation and respect within the team and other departments.
Qualifications

University degree in any field.
Minimum 1 year of experience in a similar role.
Preferably German speaker.
Taking courses in hospitality management can provide a solid understanding of the hotel industry, customer service, and communication skills.
Strong communication skills, including verbal and written, are essential.
Computer skills.
Sincerity and transparency.
Reliability and loyalty.
Excellence in hospitality.
Strong quality management and innovation concepts.
Additional Information
What is in it for you:

Employee benefit card offering discounted rates at Accor worldwide.
Learning programs through our Academies.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
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