About Us:Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Role:
Technology AnalystJob Title:
Application Support – Red stack Technical Lead & Subject Matter ExpertShort Description: Work on a variety of critical client engagements with some of Infosys largest and most successful clients in New Zealand. New Zealand citizens and PR holders ONLY are encouraged to apply. We are unable to sponsor at this time.
Skills required for the position:
If your passion is to operate solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.Looking for a dynamic result oriented experienced professional with strong shell scripting experience in a challenging technical Telecom environment
Expertise in Telecom OSS/BSS Domain
End to End System Integration knowledge, Log Checking and Debugging
Strong practical experience of working in Agile mode
Good communication and presentation Skills
Interface with customers for issue resolution and review knowledge management activities with an objective to ensure effective incident resolution
Location:Auckland, New ZealandYears of EXP:Total Experience: 8 to 13 YearsExperience in Telecom OSS/BSS: 4+ YearsRoles and Responsibilities:
Tech lead to give Highlight and Lowlight to Service Owners (SO) on weekly basis and update them on daily basis in case of critical callouts
Give a summary of Daily/ weekly updates of important items to SO
Ensure that the 2nd In Charge (2IC) is aware of the all the major events happening during the day and onboard the offshore resource to work along
Ensure that sufficient information is captured as and when a new issue is encountered and resolved in the confluence
Ensure that team members have sufficient access to the applications which is required for support
Manage and participate in the on-call 24x7 rota
Ensure that required stats are sent to required stakeholders as per the agreed frequency
Ensure that minutes of meetings are tracked after daily calls and actions are followed up via the respective team members
Ensure that incident/problem/change primes are tracking their respective tracks work along with the Application Support and Maintenance (ASM) work assigned to them
Review the risks associated with the applications for which they are the leads and churn out a plan for mitigation
Tech lead to perform duties of 2IC in absence of SO
Ensure application certificate renewals are done in time
Daily interlocks with onshore and offshore team - Delegating/Tracking the tasks for the day to the team. Provide the information about the changes happening that night/week and request their support
Managing Service accounts password on an agreed frequency
Alerts Monitoring
Ops Technical assessment, Ops handover related activities/discussions for projects
Ensure support of the applications for which they are the leads supported by the team in your stack
Handle technical issues for applications for which you are the SMEs
Skill/Competency Requirements
Essential –
Tertiary Qualification in IT / Computer Science / related discipline.
4-5 years of sound Knowledge of Telecom OSS/BSS Domain
Programming Languages: Shell Scripting , Python, Perl
Database Management:Oracle, MySQL
DevOps Tools: GIT, Splunk
Tools: Confluence, jira
Monitoring: Zabbix and Splunk alert administration
Maintenance of TPII Application Production Unix servers
Report Extraction using Ora MySQL scripts
Preferred –
Excellent communication and presentation skills
Strong attention to detail and outstanding analytical and problem-solving skills
Functional Knowledge about Managing Fixed line and Broadband (FAB) customer accounts.
Fixed number porting and BB provisioning issue triaging and fixing
Infosys is an equal opportunity employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
