About Us:Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Role:
Technology AnalystJob Title:
Application Support – Billing team Subject Matter ExpertShort Description: Work on a variety of critical client engagements with some of Infosys largest and most successful clients in New Zealand. New Zealand citizens and PR holders ONLY are encouraged to apply. We are unable to sponsor at this time.Skills required for the position:
If your passion is to operate solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.Looking for a dynamic result oriented experienced professional with strong Billing technologies experience in a challenging technical Telecom environment
Expertise in Telecom OSS/BSS Domain
End to End System Integration knowledge, Log Checking and Debugging
Strong practical experience of working in Agile mode
Good communication and presentation Skills
Interface with customers for issue resolution and review knowledge management activities with an objective to ensure effective incident resolution
Location:Auckland, New ZealandYears of EXP:Total Experience: 7 to 10 YearsExperience in Telecom OSS/BSS: 4+ YearsRoles and Responsibilities:
Participate in Releases & Deployments
CRQ review, approval & implementation
Incident monitoring and reporting, SLA tracking
Work on P1, P2, P3, P4s incidents and Service Requests
Problem (PBI) ticket creation and tracking
Application/Server Monitoring and Daily Health check monitoring
Applications Audit - preparation and review
Coordination with other teams and vendors
Ensure that sufficient information is captured as and when a new issue is encountered and resolved, in confluence
Manage and participate in the on-call 24x7 rota
Review the risks associated with the applications for which you are the SME
Participate in daily interlocks with onshore and offshore team - Tracking the tasks for the day to the team. Provide the information about the changes happening that night/week and request their support
Application certificate management
Automation for frequently occurring issues
Ops Technical assessment, Ops handover related activities/discussions for projects
Handle technical issues for applications for which you are the SMEs
Skill/Competency Requirements
Essential –
Tertiary Qualification in IT / Computer Science / related discipline.
4-5 years of sound Knowledge of Telecom OSS/BSS Domain
Billing application products - Kenan Billing System, Amdocs Clarify, Comptel Mediation
Application Monitoring Tools: Splunk cloud
Database: Oracle SQL
Programming languages: Java, Spring MVC, REST APIs
Operating System: sound knowledged of Unix, Linux commands
Scripting languages: Shell scripting
Tools: Confluence, jira, git, svn
ITIL knowledge - Problem Management, Change management, Incident Management
Preferred –
Excellent communication and presentation skills
Strong attention to detail and outstanding analytical and problem-solving skills
Infosys is an equal opportunity employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
