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Technical Writer And Learning Developer

Technical Writer And Learning Developer
Company:

Author-It Software


Details of the offer

Who we are and what we do

ASC is a world leading provider of on-premise and cloud-based products for authoring technical publications, e-learning and pharmaceutical information.

What does that mean for our customers? Our two software platforms, Docuvera and Author-it, enable the transformation of how our customers create and manage their content, leveraging a component first approach where content is broken down, easily assembled into documents, and reused across their organisation.

Our two products serve different industries; Author-it provides Technical Documentation, Learning & Development and Compliance solutions for HighTech, Manufacturing, Energy and more at enterprise scale across the globe, while Docuvera’s focus is solving the problem of inefficiency in managing information across the drug development cycle for Biopharma.

Our global ASC team are a diverse, committed group of experts who are progressive in their approach and know what makes a great product. Our Technology, Product, Marketing, Sales and Corporate Services teams are based throughout New Zealand, Netherlands, and the United States.

How we do things here

The way we do things here sets the tone for life at ASC. It’s about delighting our customers, trusting each other, being respectful, being decisive and straight talking and being solutions focused.

We’re an ambitious product-led company and we trust that our people will do their best to deliver on their commitments to our customers, so we let them get on with it. We seek people who can show us that they’re passionate about their field of work, show initiative, and are constantly learning so adapt to try new things or take on a different perspective. We expect our people will be great communicators, have strong EQ, be honest, have integrity and be resilient.

We enjoy our rapidly changing environment, which requires flexibility and self-discipline, but in turn we get the chance to be part of a fast-paced business working on transformative technology.

The part you’ll play

This role is part of the Author-it Product team, led by our founder, and is responsible for defining the product roadmap, delivering releases, sales, marketing, onboarding new customers, and managing our thousands of users and worldwide. This role is important in ensuring we have the right information written so that we can deliver world-class user assistance content that blurs the lines between technical documentation and online learning, ensuring our end users can quickly find and attain the skills they need to use our products, whether this is delivered in a more traditional technical documentation format or an interactive online course.

What you’ll focus on

As the primary content writer you’ll design, develop and maintain end-user documentation for our public knowledge centre, and develop and manage our training and learning curriculum. This would include:

Develop and maintain a strategy addressing the content and learning needs of users from the pre-sales trial and demonstration, through to onboarding as a new customer, and then to lifecycle support. Curate and update the existing product documentation in our online product knowledge portal. Design, develop, and deploy user documentation to our online product knowledge portal. Design, develop, and deploy instructor-led, self-directed, and eLearning/mLearning training materials, including assessments. Become a subject matter expert in our product and its documentation. Collaborate with the Release Manager and Product Manager to understand new features and enhancements Write release notes and content updates for our regular product releases that occur every 3-4 months. Coordinate review cycles for all documentation prior to deployment online. Implement a corporate Style Guide and ensure any contributors are following the defined standards Ensure all online content is written to a high standard and formatted correctly. Recommend improvements to current training methodologies and materials. Work with our Implementation Consultants to analyse/assess training needs and training delivery. Achieve a high level of reuse of content between user documentation and learning materials. Audit and collect customer feedback on curriculum, training, and documentation with professionalism and diligence. Improve curriculum and materials accordingly. Contribute to an innovative and continuously improving culture Be a positive member of our multi-cultural and international team environment

What you’ll bring

You’re here because you have a unique mix of skills to offer, and we can’t wait to see you put them to work. You will:

Have 5+ years practical experience and proven success in providing high-quality user documentation and/or learning content for a commercial software product. Expertise in MS office products, multi-media, video, audio, and image editing and production software. Native speaker and full command of English spelling and grammar. Experience with technical writing and learning tools and technologies, editors, Help systems (e.g, HLP, CHM, WebHelp, JavaHelp) and web technologies (e.g. HTML, XHTML, CSS, XML) Competence in using software applications in Windows and web-based environments. Ability and interest to learn technical terminology in a practical environment. Previous experience with Author-it or other component authoring and content management systems preferred. Ability to communicate ideas, opinions, requirements, facts, and operational detail (in written, oral and presentation forms) to a high standard and to diverse audiences. Work effectively both independently and as part of a team, and without day-to-day line management. Competent working in a cross-functional, multi-cultural team environment. Creates innovative ideas to promote change. Thinks strategically, is logical, drives outcomes according to plans. Sets high personal standards, models the way.


Source: Whatjobs

Requirements

Technical Writer And Learning Developer
Company:

Author-It Software


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