Technical Support Analyst

Otaki based positionPermanent roleJoin an organisation committed to your career growth About the CompanyOur client is a leading supplier of technology to retail and commercial clients, including several major chain brands within Australasia. They are the principal supplier of electronic shelf labelling in New Zealand and Australia, as an exclusive product partner with Pricer A.B. of Sweden. About the RoleThis role is for a highly motivated support analyst to provide level 1 & 2 support to our clients across NZ and Australia, as well as supporting the business internally maintaining documentation and process. Day to Day Responsibilities Providing technical support to our customers in Newzealand. Be available on a On-Call roster to cover support after hours. Gaining specialist technical expertise in our products. Support project implementation process to produce customer configuration documentation. Supporting internal requestsProjects to improve internal business processes. Assist building and maintain internal technical Wiki. Travel opportunities. Skills & Experience Required Experience in 1st & 2nd level support.Need to have 6 months to a year's Tech support experience.Good customer Service experienceDiploma in ITPrefers a local person, candidate who lives in Otaki, Tawa or Porirua. They will consider a person who is graduate in IT without any work experience in IT If you come from strong customer service background .How to Apply:Click APPLY and include your CV OR for further information please call Geetanjali on 093025315. Please note, we can only consider applicants that are legally entitled to work in New Zealand at the time of application.