Join our team and experience Workday!It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.Job DescriptionDo you have what it takes to continuously provide outstanding customer support? Are you ready to take your knowledge of technology, collaboration and problem solving to resolve customer issues? An energetic analytical thinker who is able to prioritize and manage challenging situations in a fast paced environment?We want your expertise and fresh thinking. Come be part of our Operations Support Team!We have a unique opportunity within the Workday Support team for a person with vision, a passion for excellence and a track record of success. This is not a role answering questions - it's about digging in and coming up with solutions to a variety of time sensitive, operational critical issues - it's about passion, innovation and excellence in a fast-paced and dynamic organization.The Operations Support team is growing and seeking a Technical Support Analyst with extensive product support experience in the areas of User Interface, Mobile Technologies, Authentication and System Performance. Our customers are supported by proficient analysts who can collaborate with all of our engineering teams to quickly analyze and diagnose issues for product improvement. Our ultimate goal is to ensure Workday delivers an excellent user experience.Key Areas of Responsibility:Develop technical and product expertise in various Workday technologies, including but not limited to, User Interface, Authentication (Native, SAML, Openid, Multi Factor, etc.), System Performance, Mobile DevicesResponsible for collaborating with clients to: clarify, verify and identify technical issuesResponsible for collaborating with cross-functional teams to: identify and determine solutions and/or workarounds for technical issuesImplement and drive performance methodologies to resolve performance inefficiencies in different areas including, but not limited to applications, reports, integrations and custom configurationsTrack and manage customer reported issues via our case management system adhering to best practicesDrive system and process improvement opportunities to prioritize efforts across the Support, Operations and Development organizationsDrive and participate in the product defect/enhancement process with Development by accurately identifying defects and enhancements and communicating status to customersAbility to collaborate with multiple teams throughout the Product life cycle, including NOC, development, Product Management and Program ManagementAdvanced understanding of Mobile software such as iOS and AndroidAdvanced understanding of all browsers and use of developer toolsPassion for web or application developmentParticipate in our global 24/7 support program.Key Technical Skills & Knowledge:Bachelor Degree in one of the following: Computer Science, Information Management, Statistics or Mathematics3+ years of experience providing technical support for enterprise software applications (SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft etc)Excellent problem solving, analytical and troubleshooting skillsAbility to absorb new technology and featuresCapable of excelling in a fast paced environmentDemonstrated technical hands on experience with system or applicationsCollaborate and communicate effectively across multiple technical teamsStrong Organizational and prioritization skillsProven ability to drive issues towards resolution in a timely mannerDemonstrated customer service experience and/or strong interpersonal skills.What we Offer:Competitive remunerationHighly engaged work environment with comprehensive supportCentral CBD location in modern, spacious officesEmployee Health programme offering heavily subsidised gym membershipHealth, Life and Income Protection Insurance providedCatered snack programmeWell equipped break out areas with pool table, PS4 and more!*LI-CDAs a part of the Workday application process, candidates applying to some roles may be asked to complete an assessment by pymetrics. If the pymetrics assessment applies to the role you will be asked to do the assessment after submitting your application. Workday reviews the pymetrics results as one factor alongside other candidate qualifications to help identify the best fit for Workday.
