Technical Help Desk Representatives

Our client is seeking customer service representatives with strong communication skills, rapport-building abilities, and a passion for problem-solving!
The Role:

Multiple full-time positions available
Evening shifts - between 11:30AM - 9PM
Operate 7 days a week between 7am and 12:30pm, with potential weekend work
Temporary contract (6 months) with a high chance of extension or permanence
Set shifts, ensuring predictable scheduling
Intake date: 19th May 2025
3 weeks of paid training
Location: Central Wellington in a modern office
Join a diverse, fun, and supportive environment

As a Technical Customer Support Representative, you will:

Be the first point of contact, providing technical customer service over the phone
Troubleshoot technical issues with customers
Log incidents and manage support processes

Sound like you?
The ideal candidate will have a solid background in customer service or contact centres.
To succeed in this role, you MUST have:

Experience in a call centre environment (preferred)
Previous experience in a customer-focused role (essential)
Strong communication skills – both written and verbal
Excellent system skills and a confident understanding of technology
Problem-solving skills
Clear criminal history and credit check
NZ residency or citizenship

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.
Skills:
Customer service, call centre, contact centre, technical helpdesk
Qualifications:

High school graduate

Education:
College/Pre-University
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