Technical Diagnostic Specialist Advisor

We're a New Zealand-owned family business with a long and proud association with FUSO trucks - one of the best-performing and most popular brands in the country, with a proven pedigree in a wide range of applications.Our passionate team has a wealth of collective experience - from detailed technical knowledge to an innate understanding of what makes transport operators tick.We are now searching for a proactive and dynamic Technical Diagnostic Specialist Advisor based in our Auckland Airport Office.
If you're passionate about delivering top-notch technical expertise, and making a real impact, we would love to hear from you!About the Role:Key Responsibilities:Receive, develop, and distribute to Dealers and others as appropriate, communication advising action to be taken in the resolution of product improvement developments.Assist National Service & Technical Manager in preparation of Dealer communication and bulletins.Research, coordinate and follow up on product, Dealer technical and customer issues in a timely manner via the Connect Technical Assistance portal.Maintain and support Dealers Service deliverables equipment including advising National Service & Technical manager on equipment replacement requirements.Support Technical Trainer with course development and delivery as required.Support Product Manager to align and critique new models with NZ legal and customer requirements.To be flexible to travel internationally & internally if required.Experience:High level of current automotive technical skills - heavy commercial vehicle trade qualification desirable.Sound knowledge of heavy automotive industry - essential.Sound knowledge of the aftersales process and dealer fixed operations.Fuso product knowledge.Proficient with Microsoft Office Suite.Valid class 2 and 4 HT driving licences.About you:Special attention to customer focus.Excellent telephone manner and customer service skills.Excellent communication skills - both written and verbal.The ability to deliver presentations.High attention to detail and highly organised.Initiating action and assertive decision making.Effective and efficient problem solving.If you're looking for the opportunity to develop your career in a rapidly growing organisation supported by an effective Senior Leadership Team, then apply today!
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