Overview With over 10 000 online merchants launching subscriptions and over 1 000 000 subscribers powered by ReCharge we have a lot of store owners to support Our mission to make repeat orders easier began five years ago as a bootstrapped startup and today we re at the forefront of recurring billing software with over 150 remote first employees around the globe processing tens of millions of dollars in sales every week In a Technical Customer Support role based remotely for our Customer Success team you ll be responsible for supporting our customers and delivering a world class support experience You ll work closely with store owners to troubleshoot and resolve issues via email chat and occasional phone calls What You ll Do Live by and champion our values ownership empathy simple solutions Use your technical expertise and customer service skills to resolve questions and issues for our online merchants Communicate clearly in writing to both technical and non technical people Document and build new tools to improve support flows Identify patterns recommend improvements and filter out unimportant issues Author documentation for our customer facing Help Center Assist with successful on boarding of new customers What You ll Bring 2 years of experience in technical customer support at a SaaS company or similar Proficiency with a ticketing technology platform i e HelpScout Zendesk preferred Resourcefulness you ll figure out what needs to be done and you find ways to make it happen A passion for problem solving an excitement for a tricky problem or a new challenge A sense of urgency and a satisfaction from going above and beyond to provide solutions An exceptional eye for detail and excellent organizational and communication skills Ability to work remotely and desire to make an impact at a boot strapped start up Excellent customer service and English fluency written and spoken A winning as a team attitude and a polite patient caring calm and professional demeanor Basic knowledge of HTML CSS Javascript knowledge of other programming languages a plus Ability to work flexible shifts ReCharge Payments is an equal opportunity employer In addition to EEO being the law it is a policy that is fully consistent with our principles All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability or other protected status such as race religion color national origin sex sexual orientation gender identity genetic information pregnancy or age ReCharge Payments prohibits any form of workplace harassment
